Frequently Asked Questions

  1. If a size or color in an item I want is sold out will it be re-made?
  2. If I remember a product from way back that isn’t on the site anymore, is there a chance you have some available elsewhere?
  3. How do I return an item from my order?
  4. How much does it cost to ship items internationally?
  5. How long will it take for my order ship?

Answers...

  1. If a size or color in an item I want is sold out will it be re-made?

    Discounted and clearance items will not be recreated. However, if an item is new there is a chance we will recreate it based on demand.

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  2. If I remember a product from way back that isn’t on the site anymore, is there a chance you have some available elsewhere?

    Sorry to say, but most likely no. However, please contact customer service at customerservice@tetongravity.com and let us know what you liked. We will try to work the style or graphics into future products.

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  3. How do I return an item from my order?

    Please visit http://shop.tetongravity.com/ReturnForm.aspx

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  4. How much does it cost to ship items internationally?

    At this time we charge a flat $25 shipping rate for international orders and use Fedex International Economy.

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  5. How long will it take for my order ship?

    Please allow 2 full business days for your order to process and ship. You will be sent an email notification as soon as your order is shipped.

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